MANAGED IT SERVICES · REMOTE IT SUPPORT

Your IT issues,

resolved for good.

RemoteIT keeps your systems running — secure, transparent, and accountable at every step. We don't just fix issues, we protect your business continuity.
End-to-end encrypted sessions · No stored passwords · Every session logged

0

Remote IT experience

0

Issues resolved

0

Avg. response time
remote-session · RemoteIT
Encrypted
System diagnosis
hecking hardware, software & network
Done
Malware removal
3 threats isolated and removed
Done
Optimize & backup
Setting up automatic backup…
In progress
RT
Technician connected
Certified · quality-monitored
Let's Start With You

What worries you most about letting someone else fix your computer?

Verified Business
Registered legal entity
PCI-DSS Compliant
PCI-DSS Secure Payments
Ongoing Support After Service
Backed by a clear SLA
D-U-N-S: 555683001
Dun & Bradstreet global business identifier
Where We Work

Built to support you, wherever you are

Time Zones Covered

Extended coverage across US, UK, and Asia-Pacific business hours, by appointment.

Languages Supported

English-first support, with additional languages available depending on technician availability.

Regions We Serve

Remote support available for customers in the US, Canada, UK, Australia, and New Zealand.

New York
--:--
London
--:--
Sydney
--:--
Live local time — shown so you know when our supported hours line up with yours.
Sound familiar?

IT problems don't wait for a convenient time

You don't need to become an IT expert. You just need a team that handles this — so you can get back to running your business.

Slow, unreliable systems

Slow boot times, random freezes, apps that won't open — costing you hours every week.

Security worries

Ransomware, phishing emails, customer data at risk — one incident could cost you everything.

System downtime

Servers crash, networks drop, email stops working — every minute down costs money and trust.

No one available when it matters

Who do you call when something breaks? How long will you wait? Who's accountable if it's not fixed?

Why Businesses Choose Us

Not a freelancer.
A managed IT partner.

A cheap fix might save you money today — but when something serious breaks, you need a team with real commitment, a real process, and someone accountable.

  • 1
    SLA commitments in writing
    Response and resolution times you can count on — not just a promise.
  • 2
    Trained & supervised technicians
    A global team held to one consistent quality standard.
  • 3
    Security as a process, not a slogan
    Encryption, session logging, no stored passwords — all verifiable.
RemoteIT
Freelancers /
Cheap Fixes
SLA & time commitments
✓
✕
Ongoing support after service
✓
✕
Session logging & audit trail
✓
✕
Report after every session
✓
✕
Registered entity & accountability
✓
✕
Digital Trust Passport

Know exactly who's helping you

Every technician carries a verified profile — so "who's accessing my computer" is never a mystery.

Math

Windows & Network Specialist
Experience
2 Year
Languages
English, Spanish
Coverage
PST (UTC-8)
Background-Checked
NDA Signed
Microsoft Certified
Watch 30s Intro

Sarah K.

Microsoft 365 & Cloud
Experience
4 Year
Languages
English, Spanish
Coverage
PST (UTC-8)
Background-Checked
NDA Signed
Microsoft Certified
Watch 30s Intro

John T.

Network & Security
Experience
5 Year
Languages
English, Spanish
Coverage
EST (UTC-5)
Background-Checked
NDA Signed
Microsoft Certified
Watch 30s Intro
Services

We handle the IT. You run your business.

From urgent fixes to ongoing system management — pick what you need, when you need it.

Business Network & WiFi

Setup, optimization, and security for internal networks, VPN, and WiFi — stable and protected.
Learn More

Consulting & Enterprise

Infrastructure assessment, compliance, and long-term contracts for advanced requirements.
Learn More

Managed IT for SMBs

Ongoing system management on a subscription plan — proactive monitoring, less downtime.
Learn More

Security & Backup

Ransomware defense, automated backups, data recovery — protecting what matters most.
Learn More

Network & WiFi Troubleshooting

Diagnose and fix network issues, weak WiFi, and intermittent connection problems.
Learn More

Microsoft 365 & Email Setup

Setup, migration, and troubleshooting for Outlook, Teams, and OneDrive across your whole team.
Learn More

Remote Computer Support

Windows issues, slow machines, software problems, viruses — fixed the same day, securely.
Learn More
Interactive Trust Journey

Click through exactly what happens

No black box. Six steps, from booking to close — click any step to see what happens and what you control.
Typical Results

What a session actually changes

Illustrative before/after figures based on common repair scenarios — not tied to a specific customer.
Before
CPU Usage98%
Boot Time5 min
Malware Detected147
Disk HealthAt Risk
After
CPU Usage6%
Boot Time22 sec
Malware Detected0
Disk HealthHealthy
Typical results shown for illustration — individual results vary by device and issue.
Free IT Health Check

Not sure what's wrong? Find out in 60 seconds.

Answer a few quick questions and get an instant estimate — no card required.

⚡ Takes about 60 seconds
1What's your device doing (or not doing)?
2When did you first notice the issue?
3Is it a personal device or business/team device?
Start Free Health Check
SAMPLE RESULT
Likely CauseStartup overload
Estimated Fix Time~20–30 min
Recommended PlanStandard
Estimated Price$69

Guided by our diagnostic checklist — a technician confirms the final assessment before any work begins.

Your family photos. Your work files. Your memories. Yours.

These belong to you, not to us. The biggest question when letting someone access your computer is: "Is this actually safe?" We answer with specific, verifiable commitments — not just a promise.

Security & Privacy

Transparent down to the details

  • End-to-end encrypted connections
    Every remote session runs over an encrypted channel that can't be intercepted.
  • We never store your password
    RemoteIT does not retain your passwords in any form.
  • Every session is logged
    Every action is recorded for audit purposes and full transparency with you.
  • Access removed once you're done
    When a ticket closes, access to your machine is revoked immediately.
View our full Security Policy
Try It Yourself

See exactly what we can — and can't — access

Click any permission below to see what it means and why it's set that way.
Reflects the actual permission controls of our remote access tooling — confirmed before launch.
Security & Encryption

Built like a security platform, not just a service

The specific technology behind every session and every payment — only what's actually running, nothing for show.

HTTPS Everywhere
TLS encryption site-wide
Cloudflare WAF
DDoS & bot protection
PCI-DSS Payments
Processed via Stripe
No Stored Passwords
Never retained, in any form
Full Session Logging
Every action recorded
Daily Automated Backups
Booking & payment data
2FA on Admin Access
Internal systems protected
Vetted Technicians
Trained & quality-monitored

We only list security measures that are actually in place — not a marketing checklist.

A Different Kind of Promise

What we will never do

Read your emails

Access files without permission

Install software without approval

Save or store your passwords

Charge hidden fees

Access your camera or microphone

Real Problems, Real Fixes

Issues we've handled

Common technical scenarios any business could face — and how we resolved them.
Server Down

Server failure during peak hours

The main server went down, halting the whole office. Remote diagnosis found a bad config; we fixed it and set up a failover backup.
-92%
Downtime reduced
24/7
Monitoring since
Email Outage

Getting company email back online

Email stopped sending and receiving mid-business-day. We traced it to a DNS misconfiguration and restored service that morning.
<2hrs
Time to resolve
100%
Email restored
Ransomware

Recovery from a data-encryption attack

A business had its files locked by ransomware. We isolated the threat, restored from backup, and patched the root vulnerability.
6hrs
To full recovery
0%
Permanent data loss
Illustrative scenario based on common technical issues — not tied to a specific customer.
Customer Reviews

What our customers say

We're just getting started in these markets
RemoteIT is newly launched for customers in the US, Canada, UK, Australia, and New Zealand — real reviews will appear here as our first customers share their experience. No placeholder reviews, ever.
Not Sure What You Need?

What are you looking for?

Answer one question and we'll point you to the right fit — no pressure, no obligation.
Transparent Pricing

Choose what fits you

No hidden fees, no surprises. Start with a single fix, or move to ongoing coverage when you need more.

Prices shown in USD for United States — change country

Essential

Quick help for a single issue, resolved the same day.
$49 / session
  • ✓Diagnosis & fix for one issue
  • ✓Detailed report afterward
  • ✓Encrypted connection, fully logged
  • ✓7-day fix guarantee
Book Now
Most Popular

Standard

The right fit for most common issues.
$69 / session
  • ✓Everything in Essential
  • ✓Priority scheduling
  • ✓Follow-up check included
  • ✓No-fix, no-fee guarantee
Book Now

Advanced

For more complex problems that need deeper expertise.
$99 / session
  • ✓Everything in Standard
  • ✓Multi-system troubleshooting
  • ✓Security & backup review
  • ✓Extended session time
Book Now
SLA: 15 min

Priority

Urgent? We respond within 15 minutes.
$149 / session
  • ✓Everything in Advanced
  • ✓Guaranteed 15-minute response
  • ✓First-in-queue handling
  • ✓Direct technician line
🚨 Also covers after-hours & weekend emergencies — 24/7
Get Priority Help

Business Care

For small teams just getting started with managed support. 1–5 employees.
$99–149 / month
  • ✓Unlimited remote support*
  • ✓System monitoring & updates
  • ✓Microsoft 365 support
  • ✓Printer & WiFi setup
Talk to Us
Most Popular

Business Pro

Proactive coverage for growing teams. 6–10 employees.
$199–299 / month
  • ✓Everything in Business Care
  • ✓Proactive monitoring & alerts
  • ✓Basic security consulting
  • ✓Quarterly health report
Talk to Us

Business Complete

Full managed IT for established teams. 11–25 employees.
$399–699 / month
  • ✓Everything in Business Pro
  • ✓Dedicated account contact
  • ✓Priority SLA across the team
  • ✓Monthly strategy check-in
Talk to Us

*Subject to fair-use policy. Cancel anytime — 14-day money-back guarantee on your first month.

Digital Warranty Card

Every completed repair is covered — if the same issue returns within the warranty period, we fix it again at no extra cost.

One-time services: 7-day coverage · Business plans: 30-day coverage
Explain My Invoice

Every line, explained — no need to call and ask

Click any line on this sample invoice to see exactly what it covers.
Invoice #RM-2291Sample
Standard Repair Session ?$69.00

Covers diagnosis and fix for one issue, includes a written report of what was done. This is the full price — not a starting estimate.

Payment Processing Fee ?$0.00

We don't add card processing surcharges. The price you're quoted is the price you pay.

Tax (if applicable) ?Calculated at checkout

Sales tax, GST, or VAT is calculated automatically based on your region's requirements — shown clearly before you confirm payment.

Total$69.00

Not sure which plan fits? Book a free consultation or try our free IT Health Check first.

Need something bigger? Enterprise — Contact for a custom quote
Coming With Every Business Plan

See your systems at a glance

Every Business subscription includes a live dashboard, session transparency, and full control over what a technician can access — sample preview below.
Preview

Business Dashboard

48
Devices
46
Healthy
2
Need Attention
Security
Backups
Updates
Preview

Customer Portal

Invoice #RM-2291Paid
Ticket #4482 — Email issueResolved
Ticket #4501 — Slow laptopIn Progress
Session report — Jul 3Available
Next health reportDue in 12 days
Preview

Session Timeline

  • 10:24Technician connected
  • 10:25Diagnosis started
  • 10:27Windows update applied
  • 10:29Driver reinstalled
  • 10:34Session completed
Preview

Permission Dashboard

Mouse & Keyboard ControlAllowed
Screen ViewAllowed
Clipboard AccessDenied
File TransferDenied
Session Timeline and Permission Dashboard reflect the actual capabilities of our remote access tooling — confirmed before launch, not promised in advance.
Frequently Asked Questions

What you should know before you start

How is the cost calculated?

Costs are shown according to your country, see details on the Pricing page.

Do I need to install any software before getting support?

Do you need to download the support app first? We have a link to download the tool in the top navigation bar. Or, before checkout, we’ll remind you to check if you’ve downloaded the support tool, and you’ll need to agree before continuing with the payment.

Which countries does RemoteIT support?

Currently, RemoteIT serves customers in the US, Canada, the UK, Australia, and New Zealand. You can check the currency for each country by changing the country in the navigation bar.

Before You Book

See exactly how a remote session works

Letting someone connect to your computer can feel uneasy the first time. Here's exactly what to expect — watch the 40-second walkthrough.

  • You see every step on your own screen
  • Disconnect at any moment, no questions asked
  • We never open personal files outside the issue you booked for
  • Your password is never seen, typed, or stored by us
Book With Confidence

Let us handle the IT. Starting today.

Here goes your text ... Select any part of your text to access the formatting toolbar.

Book Your Session

Takes about 60 seconds — no account required.
Booking form
Estimated price
—

Have you downloaded the remote support tool?

You'll need one of our supported remote tools (TeamViewer, AnyDesk, RustDesk, or Chrome Remote Desktop) installed and ready before your session begins.